Youth social networking site Nexopia breached privacy law: privacy commissioner
A popular social networking site aimed at youth breached Canada's privacy law, says Canada's privacy commissioner.
Nexopia.com, based in Edmonton, has more than 1.6 million registered users, half of them from Alberta and British Columbia.
"Our investigation found Nexopia has inappropriate default privacy settings; provided inadequate information about a number of privacy practices; and keeps personal information indefinitely even after people select a 'Delete Account' option," commissioner Jennifer Stoddart said in a statement.
Nexopia advertises itself as "the place to be for teens looking to express themselves to the world." More than one-third of active Nexopia users are between the ages of 13 and 18, Stoddart said.
"The fact that the site is targeted at younger people strongly influenced our approach in this investigation. Given that so many of Nexopia's users are young, extra care is needed to ensure that they understand the site's privacy practices," Stoddart said.
The Office of the Privacy Commissioner received good co-operation from Nexopia throughout the investigation, Stoddart said, but Nexopia only responded satisfactorily to 20 of 24 recommendations.
Nexopia agreed to implement corrective measures for those 20 recommendations and said it will change its default privacy settings by June 30. The four unresolved recommendations target Nexopia's retention of personal information. The website keeps personal information indefinitely.
The investigation was undertaken in response to a complaint filed two years ago by the Public Interest Advocacy Centre (PIAC).
The Ottawa-based consumer advocacy on Thursday applauded the privacy commissioner's recommendations.
"The privacy commissioner's finding tells social networking sites with teen users that these services must create spaces for expression that are privacy-respecting and give real control to teens over their online privacy," said John Lawford, co-counsel for PIAC.
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Youth social networking site Nexopia breached privacy law: privacy commissioner