Spotlight On: Jennifer Kasper, Macy's
The group vice president of digital media and multicultural marketing at Macy's speaks to ClickZ about social media, in-store marketing, and more.
During this year's Advertising Week, Jennifer Kasper (JK), group vice president of digital media and multicultural marketing at Macy's, made the rounds to speak in sessions about Macy's approach to retail marketing, brands transcending their category to become a part of digital culture, localization, and Pinterest, among other topics.
She also discussed the department store's love of demo events that have now moved into great content for online video.
"There's a long history of doing how-to demos in our store: cooking, makeup, fashion. We capture a lot of video at the event itself and they have an impact, whether you were there or not," she said. "The demo of Bobbi Brown putting on a smoky eye isn't just happening at Macy's Herald Square."
Kasper was all over Ad Week, but we caught up with her to chat about event marketing, social media, and much more.
CZ: You talked about how Macy's is big on event marketing. Which events tend to resonate most with customers?
JK: How do I answer this question without starting with the Macy's Thanksgiving Day Parade? From the millions of people who line up along the parade route every year, to the millions more who watch it on TV, no other event that we produce reaches as large an audience or generates more good will and brand affinity.
That said, we host thousands of local events in our stores every year - events that bring our product assortments to life, and help educate and entertain our customers. While at a much smaller scale, these special events cement Macy's relationship with the communities where we do business and bring the magic of Macy's to life.
CZ: Social plays a big part in the new "Age of the Customer." Of all Macy's social platforms, which one do you think you do best?
JK: It's as if you've asked me to tell you which of my children I love most! I'm most proud of how we've leveraged the individual strengths of each platform to bring our Macy's events to life. An event like Fashion Rocks or the Thanksgiving Day Parade has stories to tell across all of them. We use Facebook for reach at scale, Twitter for breaking news, Instagram for an insider's perspective, and Pinterest to connect products and drive commerce.
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Spotlight On: Jennifer Kasper, Macy's