Archive for the ‘Social Marketing’ Category

Chat: the gaping hole in your social media strategy (Part 2) – Marketing Dive

The following is the second article in a three-part series from IBM. Click here to read part 1.

Step 2: Integrate.

The lessons learned from our early days of social media marketing couldn't be more relevant: treat chat and messaging as you would any strategic channel for engaging with your customers. That integration can mean many things, of course, but it should start with two integrations in particular:

Journey integration: More than ever, customers demand consistent brand experiences that are personalized to their specific needs. That means taking their specific channels (and their behaviors on those channels) into consideration when designing great customer experiences for them.

Data integration: However, journey integration isn't enough. You have to connect chat to your social interaction data strategy: collecting, cleansing, and analyzing, ideally in real- or near-real-time, in order to continuously learn and improve. A siloed channel will only interfere with creating coherent omni-channel customer experiences.

Furthermore, youd want to integrate the chat content with everything else you know about the customer, and their micro segment: their preferences, behavior, and what triggers spur them into the right action. That will allow you to personalize and optimize the chat to better support your customer objectives.

A great example of both is what 1-800-Flowers is doing to integrate a Facebook Messenger chatbot experience with your order management process. You can see the chatbot in more detail below:

For both journey and data integration, your marketing stack matters. Look for campaign automation and other marketing technology that make social engagement -- including chat and messaging -- an easy addition to your multi-touch, multi-channel marketing efforts. Download this whitepaper to learn more.

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Chat: the gaping hole in your social media strategy (Part 2) - Marketing Dive

The State of Social Media Advertising – Business 2 Community

Social media marketing, broadly speaking, is made up of two distinct strategies brand pages (organic) and advertising (paid).

While past advice in this area has focused mostly on the organic area, the truth is that most brands find it very difficult to perform well in this area. Organic social media marketing is harder than it ever has been before, and in that type of climate, most brands still get it wrong.

At the same time, the paid side of social marketing has grown up and established itself as an effective way to reach customers in many different industries. And so, its time for marketers to ensure that they are getting the most out of social media advertising.

Facebook

Facebook is the largest social network and a well-established advertising channel. With a wide array of self-service options, brands can target Facebook users both on and off the Facebook website and app, in their newsfeeds and the right-rail. Target advertising based on demographics, interests, page likes and more, with different formats, like video, carousel, lead generation, and click to convert.

For more information, check out these tips for advertising on Facebook.

Instagram

Instagram is owned by Facebook, and all advertising is controlled directly through Facebooks ad platform. Options continue to be built out to support brands who want to target users of the photo sharing app. And all Facebook advertisers have the option of sharing their ads on Instagram as well.

If you are interested in advertising on Instagram, you should read more here.

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Twitter

Twitter advertising is less about direct conversions or lead generation, and more about branding and awareness. Brands are able to promote topics or tweets in order to gain exposure, followers, and clicks. These promotions can be targeted based on location and other demographics, as well as interests and follower data.

LinkedIn

LinkedIns audience is there for reasons that are more specific than some of the broader networks like Facebook and Twitter, and due to that its advertising potential is limited to certain types of companies and reasons. Many B2B businesses have been able to use LinkedIn for lead generation campaigns as the targeting options are robust for company type, size, industry and job roles. You can target people with ads in someones feed, banners on an individual page, and sponsored In-mail.

Pinterest

Just like LinkedIn, Pinterests users are using the service for a specific reason. Most commonly, these are shoppers looking for products and ideas, in spaces like home design, fashion, and event planning. Its heavily-female audience is an interesting place for brands looking to reach more of this creative-minded consumer. Brands can pay to promote pins and target them to users based on interests and activity on the site. Learn more about Pinterest ads here.

YouTube

Some people consider Youtube a social network, others put it into another category. But for brands looking to reach a larger audience online, Youtube has become a go-to spot for advertising. Brands can create and promote their own channels, create video ads that run before other content, and show banners alongside videos to people watching on the website. Because these ads are delivered by Google, the platform and targeting options are quite robust. While generally more expensive than Google search ads, Youtube is a great place to engage people with more dynamic content.

Snapchat

Snapchat has made a number of moves recently in an effort to court more advertisers. Their options are still changing and most of them are not self-service, unlike most of the others mentioned above. Currently, brands can sponsor stories, geofilters, and lenses, as well as create full screen ads that appear in between the regular snaps users view from friends. Its early days for Snapchat advertising and most smaller companies should wait to see whether or not this channel is an effective one before trying it out.

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The State of Social Media Advertising - Business 2 Community

Developer of social media tools opens in Austin to tap into city’s tech talent – Austin Business Journal

Developer of social media tools opens in Austin to tap into city's tech talent
Austin Business Journal
With a software-as-a-service platform that enables businesses to manage various social media accounts across platforms, this startup with a unique name said it expects to double revenue this year while hiring more employees in the Texas capital.

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Developer of social media tools opens in Austin to tap into city's tech talent - Austin Business Journal

‘I’m so sorry’: when Indian advertisements turn around sexism – Business Standard

Social marketing in India has become increasingly focused on gender roles, family hierarchy, and traditional marriage practices. Different forms of femvertizing female empowerment through socially-focused marketing has taken hold there in unexpected ways.

To illustrate how this is happening, we selected for this article three emblematic advertisements that not only challenge but also reverse the traditionally dominant roles that Indian fathers, sons, and husbands assume with the women in their lives.

Role inversion

Role inversion highlights men acting out of script to improvise a new way of assuming inherited, highly codified familial roles. In these ads, Indian men, like their western counterparts, appear to have grown weary of the limiting script and role thats been passed down to them.

The Ariel detergent ad opens with an older gentleman sitting at a dinner table, observing his grown daughter performing a dizzying array of evening tasks while her husband sits watching television, calling out for his evening tea, oblivious to her multi-tasking a work call, preparing dinner, and supervising kids homework.

Her fathers off-screen voice reads a Dear Daughter letter in Hindi as he witnesses the gaping disparity of her duties during the unpaid portion of her work day. Stunned by the pressures his baby girl is facing, the lamenting dad acknowledges his direct responsibility for this state of affairs.

Admitting that he provided the example that she internalised, the dad resolves to change this once hes back home with mom, confiding that he is so very sorry for not having provided a different role model.

Cut to the next scene and dad is loading the machine with his dirty laundry, much to moms surprise, and the viewer is left with Ariels parting slogan Share the load because why should laundry be a mothers job?

Gendered script

When we act out our roles in everyday life, we internalise received information on our identity in the form of social scripts that we repeat and perfect over time. Ever since sociologists John Gagnon and William Simons landmark work on sexual scripts and the learned predictable sequences of gender identity construction, Sexual Conduct: The Social Sources of Human Sexuality, was published, researchers have been applying the idea of scripting practices to a variety of fields.

Popular culture often provides striking examples of such gendered scripts, as evident from studies on television and advertising as well as in social media and music. The advertising culture in India seems ripe for revisiting these scripts, as our current research on Indian womens identity has revealed.

In many homes, the kitchen still embodies gender segregation. Research into gender choice and domestic space suggests that kitchen design preferences are gendered and linked to professional status: women versus men, working versus non-working.

The womens clothing company BIBA questioned this gendered space in a popular 2016 advertisement that went viral in India and beyond.

In the opening scene, a young woman is preparing for a family encounter between intended fiancs in the typical arranged marriage scenario. The boys family has arrived for tea and samosas. Now is the time to verify the girls cooking and home-making abilities; nothing new here so far.

In the course of the discussion, the girls father asks about the boys cooking ability. His smiling mother retorts proudly that he cannot even boil water microwaved noodles are his speciality. Father then informs the potential in-laws that his daughter deserves better than noodles, getting a surprise smile from his appreciative daughter.

The groom-to-be responds by inviting his in-laws to come to over for dinner in 10 days, to give him time to learn how to cook.

A somewhat contrived, albeit hopeful subversion of the norm, Indian feminist critics such as Shamolie Oberoi underscore the ads perpetuation of female passivity and lack of autonomy, noting that the ability to feed oneself shouldnt depend on ones gender.

Regardless, the ads popularity shows that incremental change in Indias gender relations is already in motion.

Discussing sensitive issues

Along this continuum of change, the BIBA brands role-reversing approach to womens issues can be seen in another ad, which also went viral.

In this ad, dowry negotiation is being discussed. Illegal since 1961, dowry continues to be a widespread and fraught practice across all strata of Indian society. It is seen as compensation to the parents taking on the bride-to-be, who is considered a burden and the property of the husbands family.

This practice is often intergenerationally and violently perpetuated.

In the discussion between a middle-aged man and his mother about his own sons marriage, it becomes clear that he supports the exchange of dowry but as long as he is, in fact, paying it. To his mothers astonishment, he explains his logic: since they are obtaining something precious, the bride, they should be paying.

Gender bias is by no means unique to India, and unconscious gender bias research shows us that its particularly prevalent when women shift into power or authority positions.

In India, the prevalence of femvertising is not yet sufficiently impacting entrenched inequities. A 2016 UN report on gender inequality ranks India at 131st out of 185 countries overall. Other studies and indicators of gender discrimination in India show theres a lot of room for new initiatives in areas, such as female entrepreneurship, where gender balance remains among the lowest in the world.

We are also seeing new feminist films from India that are challenging scripted stereotypes with intelligent, thoughtful, and rebellious female voices.

This is a significant development, especially since a 2014 UN-sponsored study on women in film indicates that men receive a strong preference in leading roles across the world.

As director Alankrita Shrivastava lamented in a June interview : multi-dimensional roles that project women as complex characters are mostly absent from mainstream Bollywood. Women are largely given roles as sexual objects.

Shrivastavas recent film Lipstick Under my Burkha, which challenges many norms, is struggling to get a release certification from the Indian censor board.

Involving men

Indian men are showing increasing signs of involvement in the conversation about the nations gender divide. An episode from Bollywood star Aamir Khans popular social-issues talk show Satyadmev Jayate, for instance, examined how Masculinity Harms Men, revealing that many men in India still feel societal pressure to act tough, never cry, and treat women as less than equal.

A combination of patriarchal culture, religion, Bollywood and TV shows share the responsibility. Thats why the impact of femvertising in India should not be underestimated.

Traditional scripts require rewriting to fit new and previously unimagined situations. A new generation of feminist Indian marketers are using publicity to reach larger consumer audiences and to reframe the dominant gender discourse, recognising the hugely important role that women play in global consumption.

Socially-sensitive advertisers and filmmakers are shaping a new vision that will hopefully cascade to the millions who may be observing, but are not yet part of the conversation.

Although much remains to be done, in India today things are changing in essential ways, and the above examples do manage to get a message across to the millions in the audience. Thats something to not be sorry about.

Michelle Mielly, Associate Professor in People, Organizations, Society, Grenoble cole de Management (GEM) and Nandita Sood Perret, Visiting Lecturer at Universit Grenoble Alpes and Consultant in Multicultural Managment and Communications

This article was originally published on The Conversation. Read the original article.

Michelle Mielly, Nandita Sood Perret | The Conversation

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'I'm so sorry': when Indian advertisements turn around sexism - Business Standard

Astro launches digital marketing arm Blaze Digital – Marketing Interactive

Astro has launched its digital marketing arm Blaze Digital to offer integrated digital-first solutions for marketers across Astros 21 digital brands. These brands include Malay entertainment portal Astro Gempak, news portal Astro Awani, Chinese lifestyle portal Xuan, Rojak Daily which offers entertainment and lifestyle updates, as well as 11 independent digital publications.

The team from Blaze Digital will comprise creative directors, producers and digital marketing experts and aims to provide digital marketing solutions via branded content, videos, social marketing, programmatic ads, display, as well as bespoke packages. Astro said Blaze Digital enables it to deliver digital first marketing solutions, offering personalised customer engagement and better value for marketers. It will also leverage on its advantage across TV, radio and digital.

On social media front, Astro said Blaze Digital has an average of 20 million users and a reach of over 100 million people on Facebook monthly, in which itll help marketers connect directly with a growing socially-connected and tech-savvy population.

We will continue to introduce new and innovative digital content that can travel regionally to both users in Malaysia and Southeast Asia to ensure that Blaze Digital stays ahead of the curve, said Astro, in a press statement.

Jayaram Nagaraj (pictured), general manager of Blaze Digital said, We saw an opportunity in the market to create an independent media solution to provide better value to brands by leveraging all of Astros strength.

Blaze Digital, Nagaraj said, is a local platform designed for local brands, and it has signed up popular local publishers such asSiakap Keli, Siakap Keli TV, Makchic, Nak Bebel, Tongue in Chic, Islam ItuIndah, Poskod.my, and Amanz.my, enabling these independent publishers to connect with marketers. The partnership between Blaze Digital and the 11 independent digital publishers coupled with Astros own digital brands, is expected to enhance content and technology opportunities as well.

We aspire to be a key player in the digital space, as digital is currently the fastest growing category,TH Chong, group director at Astros media sales said, adding that the local digital ADEX is dominated by global players at present.

On that, Chong said the company has every intention to rise to the challenge and put together a strong Malaysian digital offering, to grow faster than the industry norm and see the local digital offering gain a significant share.

Astro also said, as a mobile and cloud-first organisation, it has also put in place a robust data analytics system to provide marketers with the ability to match the right audience to the right content.

The launch comes hot in the heels of Astros financial reports where total ad spend (Adex) fell 5% year-on-year for its first quarter of its financial year, ending January 2018 (Q12018), against the backdrop of a broader market decline of 10%.

In a statement, Astro said its currently operating in a very challenging environment. This has also impacted revenues which fell 3% on-year to RM1.33billion in 1Q2018, due to lower licensing income with its B2B sports channel sub-licensing also ended. This was on top of lower subscription and home shopping revenue.

Astro said, it will continue to invest for future revenue growth by embracing three key imperatives under its digital transformation programme namely. These are digitalising its dominant legacy businesses, scaling digital start-ups and deepening its strength in verticals and building a robust innovation pipeline.

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Astro launches digital marketing arm Blaze Digital - Marketing Interactive