Mediaboss Marketing

Creating social media experiences people love.

With an emphasis on local store marketing, the worlds largest retailer has more than 4,600 Facebook pages, in addition to its corporate page. Learn how LiveWorld helps them oversee its massive social presence, and manage colossal amounts of customer conversations during the holiday season.

Real-time customer service in social media requires humans and technology to work in tandem. Learn how LiveWorld helps this global logistics company provide more responsive customer care and real-time brand presence in social media. Now, it has peace of mind that the brands customers are receiving the experience they expect and deserve.

Zoetis, a new company and brand spun out of Pfizer, wanted to strengthen its relationships with customers and grow awareness for its brand name. Learn how LiveWorld helps Zoetis balance regulatory and legal requirements to manage brand building and lead generation programs by creating a direct dialogue with its customers.

The worlds largest consumer packaged goods company faced its second media crisis in three years with online claims that its product was causing harm. Both times, LiveWorld Active Listening Services spotted the crisis and helped the brand team develop and rapidly implement a response strategy.

At LiveWorld, we help large brands deliver better customer experiences in social media in the areas of marketing and customer service. Through our softwareand services, well transform your social media into a measurable, effective communications channel.

By working with us, brands are able to create environments that attract and engage customers in ways that software alone and typical agencies cant. We know how to make your customers social media experiences an extension of your brand in the real world and how to turn social into results.

Hours of engagement, moderation & listening services delivered to large brands

Comments moderated per month

Conversations moderated on Black Friday in 24 hours (42/minute)

Theres real power in conversations. Talking to your customers drives loyalty, whether its quickly resolving a customer issue or turning an everyday customer into an advocate. Well help you create engagement with customers to drive deeper relationships, build loyalty and make a real impact on the bottom line.

Protect your brand in social media. Our moderation services build your brand narrative, create a safe environment and mitigate problems. Designed to handle the scale of large-volume global brand, we blend the best of people and technology to empower humans, not to replace them.

Bring your real-world brand experience to social. We develop strategies that support your marketing objectives and business goals. And we know how to use this channel to get results, whether its building awareness or lead generation.

Without context, information is meaningless. Thats why our social measurements provide clear analysis to show you what the data means. And we take it further by providing recommendations so you can tap into the voice of the customer and make better decisions quickly.

Your customers are talking everyday online.

Do you know what theyre saying about your brand or competitors? LiveWorld does.

Stop ignoring customer complaints online.

Let LiveWorld show you how to turn social customer service into a brand differentiator.

200 specialists. 70 countries/languages. 1 goal.

For 20years, weve acted as the initial point of contact when customers reach out to the worlds largest brands online, delivering over 2.4 million hours of social customer service, moderation, and engagement. We leverage proprietary technology and trained agents to engage in 1-on-1 personalized conversationswith unrivaled scale and efficiency.

Learn more about LiveWorlds Engagement Services

Turn online dialogue into measurable business results.

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Social Marketing Software & Services | LiveWorld