Executives view social media as 'fad'
Australia is a "hyper-connected society'' and has adapted quickly to new technologies, says visiting expert Brian Solis. Picture: Thinkstock Source: Supplied
SOME business executives still believe social media is a "fad'' and fail to take it seriously, a visiting global expert says.
Brian Solis, principal at Altimeter Group, a research-based advisory firm in the US, is in Australia for the Telstra Digital Summit in Melbourne and said more businesses needed to sit up and pay attention to the rapid evolution of social networking or they'll be left behind.
"I still get into conversations where executives at organisations don't see the value of any of this technology because it's just a fad,'' he said.
"Consumers' expectations are changing simply because technology is empowering them to get information when they want it and how they want it.
"Businesses are going to have to pay attention to that.''
"Australians do embrace technology faster than others,'' he said.
"You find ways to implement it in terms of personal relationships, productivity and connectivity faster than others.''
Mr Solis said digital consumers, who get most of their information from the internet, would become completely reliant on interaction online with companies rather than on the phone or in person.
"They have no interest in going through the jungles of call centres,'' he said.
Read the original here:
Executives view social media as 'fad'