Research and Markets: Hospitality Marketing. Edition No. 2 2011 Shows You How to Apply the Principles of Marketing …
DUBLIN--(BUSINESS WIRE)--
Research and Markets(http://www.researchandmarkets.com/research/624cdf/hospitality_market) has announced the addition of Elsevier Science and Technology's new report "Hospitality Marketing. Edition No. 2" to their offering.
Written specifically for students taking marketing modules within a hospitality course it contains examples and case studies that show how ideas and concepts can be successfully applied to a real-life work situation. It emphasises topical issues such as sustainable marketing, corporate social responsibility and relationship marketing. It also describes the impact that the internet has had on both marketing and hospitality, using a variety of tools including a wide range of internet learning activities.
New UK and international case studies that prepare you for work in a global industry Activities for each chapter that will assess your understanding and marketing knowledge A new inside cover feature that links real-life marketing campaigns to the book's case studies
Key Topics Covered:
Part A: Introduction: Introduction to hospitality marketing
Part B: Pre-encounter marketing
Marketing research
Understanding and segmenting customers
Competitive strategies
Developing the offer
Locating the offer
Pricing the offer
Distributing the offer
Communicating the offer
Part C: Encounter marketing
Managing the physical environment
Managing service processes
Managing customer-contact employees
Part D: Post-encounter marketing
Managing customer satisfaction
Relationship marketing
Part E: The marketing plan
Marketing Planning.
For more information visit http://www.researchandmarkets.com/research/624cdf/hospitality_market.
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Research and Markets: Hospitality Marketing. Edition No. 2 2011 Shows You How to Apply the Principles of Marketing ...