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SUNNYVALE, Calif.--(BUSINESS WIRE)--
Moxie Software, Inc., the leading provider of customer-centric enterprise social software, today announced the availability of Social Knowledgebase, the first application that combines collaboration technology with knowledge management.
Social Knowledgebase allows enterprises to tap into the collective knowledge of their employees to enhance service levels by getting the right answers to customers faster. By bridging the gap between knowledge workers and contact centers, Social Knowledgebase enables enterprises to deliver the exceptional customer experiences that socially connected consumers expect.
How Social Knowledgebase Works
Social Knowledgebase is a single application that combines the capabilities of Moxie Softwares industry-leading knowledge management application with its collaboration software. The product allows users to recommend and promote content from the collaborative application to the knowledge workflow, where it can be certified and published to employees or customers. Social Knowledgebase gives companies the ability to easily harness the power of employees tribal knowledge to both dramatically reduce costs and deliver exceptional customer experiences.
Key features of Social Knowledgebase include:
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Insights into Social Knowledgebase and its Benefits:
People are more productive when collaborating to find a specific answer that benefits employees and customers, said Tom Kelly, president and CEO of Moxie Software. The result of purpose-driven collaboration is actionable knowledge. Organizations analyzing big data are really after big knowledge intelligence they can put to use making their enterprises more agile to efficiently serve customers by creating superlative customer experiences.
Social Knowledge is about harvesting the potentially rich stratum of information created in social networking sites and discussion forums, said Johan Jacobs, research director at Gartner. It is about sifting through this input to decide what is appropriate and applicable to your organization, and using that information as input in the development of product- and service-specific content. (Report: Use Social Knowledge to Enhance Your Customer Self-Service, Nov. 11, 30, 2011).
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Moxie Software Ushers in the Era of “Big Knowledge:” Brings Crowdsourced Intelligence to Customer Experience
Although business headlines still tout earnings numbers, many investors have moved past net earnings as a measure of a company's economic output. That's because earnings are very often less trustworthy than cash flow, since earnings are more open to manipulation based on dubious judgment calls.
Earnings' unreliability is one of the reasons Foolish investors often flip straight past the income statement to check the cash flow statement. In general, by taking a close look at the cash moving in and out of the business, you can better understand whether the last batch of earnings brought money into the company, or merely disguised a cash gusher with a pretty headline.
Calling all cash flows When you are trying to buy the market's best stocks, it's worth checking up on your companies' free cash flow once a quarter or so, to see whether it bears any relationship to the net income in the headlines. That's what we do with this series. Today, we're checking in on Advent Software (Nasdaq: ADVS) , whose recent revenue and earnings are plotted below.
Source: S&P Capital IQ. Data is current as of last fully reported fiscal quarter. Dollar values in millions. FCF = free cash flow. FY = fiscal year. TTM = trailing 12 months.
Over the past 12 months, Advent Software generated $84.3 million cash while it booked net income of $35.2 million. That means it turned 23.1% of its revenue into FCF. That sounds pretty impressive.
All cash is not equal Unfortunately, the cash flow statement isn't immune from nonsense, either. That's why it pays to take a close look at the components of cash flow from operations, to make sure that the cash flows are of high quality. What does that mean? To me, it means they need to be real and replicable in the upcoming quarters, rather than being offset by continual cash outflows that don't appear on the income statement (such as major capital expenditures).
For instance, cash flow based on cash net income and adjustments for non-cash income-statement expenses (like depreciation) is generally favorable. An increase in cash flow based on stiffing your suppliers (by increasing accounts payable for the short term) or shortchanging Uncle Sam on taxes will come back to bite investors later. The same goes for decreasing accounts receivable; this is good to see, but it's ordinary in recessionary times, and you can only increase collections so much. Finally, adding stock-based compensation expense back to cash flows is questionable when a company hands out a lot of equity to employees and uses cash in later periods to buy back those shares.
So how does the cash flow at Advent Software look? Take a peek at the chart below, which flags questionable cash flow sources with a red bar.
Source: S&P Capital IQ. Data is current as of last fully reported fiscal quarter. Dollar values in millions. TTM = trailing 12 months.
When I say "questionable cash flow sources," I mean items such as changes in taxes payable, tax benefits from stock options, and asset sales, among others. That's not to say that companies booking these as sources of cash flow are weak, or are engaging in any sort of wrongdoing, or that everything that comes up questionable in my graph is automatically bad news. But whenever a company is getting more than, say, 10% of its cash from operations from these dubious sources, investors ought to make sure to refer to the filings and dig in.
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Why the Street Should Love Advent Software's Earnings
Enterprise licence renewal requires strategic planning: you re under pressure to save money but the sales rep doesnt want to lower the standard price. One potential negotiating tactic? Ask for free tickets for the provider s conference and training events.
Conference picture from Shutterstock
University of Pennsylvania senior IT director Donna Manley recommended the technique during a session at Data Center World in Las Vegas. When negotiating with large providers, ask for free education credits or registrations at conferences, she said. It s a great way to incent your staff members to get more education at a lower cost to you.
Manley used the technique in negotiations with Software AG. We got a couple of gratis admissions into their conferences, and we also negotiated a firm discount on any professional services activity.
Be sure to note any such savings when you re reporting on your budget. When we do that, we capture that as savings maybe not for the current year, but for the years when they re actually used, Manley said.
The savings might be relatively small (conference registration typically runs at between $1000 and $2000) but every cent can help. Those discounts are more likely if you send in a team to discuss pricing. Never negotiate by yourself, Manley said. Always get the good cop and the bad cop.
Lifehackers World Of Servers sees me travelling to conferences around Australia and around the globe in search of fresh insights into how server and infrastructure deployment is changing in the cloud era. This week, Im in Las Vegas for Data Center World, looking at how the role of the data centre is changing and evolving.
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Negotiating New Software Licences? Ask For Free Conference Tickets
The Nook HD and HD+ may not be fully 'open' Android tablets, but they're now much more open
Bowing to market pressures and customer demand for access to the full breadth of Android apps, Barnes & Noble has made the bold move of adding the Google Play store to its two latest tablets, the Nook HD and Nook HD+. The free software update, which also includes the Chrome Web browser, doesn't turn the company's tablets into true "open" Android devices, but it does make them much more open. It will be available today to download from bn.com and will be rolled out to devices in the coming days via an over-the-air WiFi update.
Despite positive reviews for its tablets, in recent months Barnes & Noble has encountered fierce headwinds as Apple, Amazon, and Google released well-regarded tablets of their own in advance of the 2012 holiday selling season. From a hardware and price standpoint not much separates the products, but Barnes & Noble's app offerings have lagged behind the competition, even as it worked hard to expand its app store. Such a drawback can give consumers a reason to pause before buying.
Real Racing 3 on the Nook HD+ (click image to enlarge).
I got an early preview of the software update on a Nook HD+ and what's a little bit surprising is that Barnes & Noble hasn't held anything back from the Google Play store -- it's as you would expect it to appear on any open Android device, complete with apps, music, movies, games, and yes, even e-books.
Not often is it that you see a company place a direct competitor on its device after investing so much in its own store. But that's what Barnes & Noble has done, giving customers the option of buying apps, books, and movies from the Nook Store or the Google Play Store a few swipes away.
Google video offerings will go head-to-head against the Nook Store's.
If you're wondering whether you can add the Kindle app to the Nook, the answer is yes. Kobo, too. But more importantly, Nook owners can also grab the HBO Go app that has been missing from the Nook Store. Or any number of games and apps that also aren't there.
Barnes & Noble reps said that the Nook Store would continue to coexist side-by-side with the Google Play store and users will be able to import their bookmarks from the Nook's old browser to the new Chrome browser. With the Nook HD and HD+ you can also create separate profiles for different users, and parents will have the option of giving their kids access to the Google Play Store -- or not.
To distinguish apps that you've bought in the Nook Store, a small "n" will appear as part of its icon in the navigational carousel at the top of the screen. Content bought in the Google Play store, such as movies, music, and e-books -- will be accessible through Google's "players," not Barnes & Noble's.
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Barnes & Noble adds Google Play store to its tablets