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New Celent Report Commissioned by Majesco Highlights the Digital Chess Game of the Independent Agent – Business Wire

MORRISTOWN, N.J.--(BUSINESS WIRE)--Majesco, a global leader of cloud insurance software solutions for insurance business transformation, today announced the availability of a new Celent research report commissioned by Majesco, Reshaping the Distributor Insurer Relationship: A Survey of Independent Insurance Agents.

The report, commissioned by Majesco and executed independently by Celent, is based on survey data of 231 independent agents to better understand how they prefer to interact with insurers across a broad set of activities and their current satisfaction with their digital interactions at a transaction level, as well as the activities needed to run the agency. It assessed the level of digital interaction they would like to see over the next three years across a broad array of areas important to them. In addition, the report looks at the generational impact to see if the agent of tomorrow had different views than the agent of today (or yesterday).

Shifting customer expectations are creating a new need for new business models. As the current workforce ages, insurers are exploring new distribution strategies that can fill this hole, capitalize on trends, and implement the necessary cutting-edge business operations that can strengthen distributor and channel relationships. With the emergence of technologies like artificial intelligence and machine learning, insurers can quickly match customers and agents, provide recommendations on best next steps, and align compensation and services where they will have the greatest impact. Much like the rest of the industry, independent agents are going through their own digital transformation and demanding new capabilities. Understanding agents perspectives on how they want to digitally engage with insurers is critical to succeeding both today and in the future.

Insurers are increasingly focused on digitally enabling the independent agency channel, while exploring new distribution channels, stated Denise Garth, Chief Strategy Officer at Majesco. This report underlines both the operational and strategic importance of insurers accelerating their distribution management maturity through digital transformation from the front-end experience through the back-end distribution management capabilities. Agents have high expectations today, but even higher for tomorrow. Simply building a portal will not meet their expectations. Instead, investments in new digital experiences with a 360 view of agents engagement to robust distribution management that enables innovative compensation, digital onboarding, online reporting and more will improve the agents ability and desire to place business with an insurer to drive growth.

Surprisingly 30% of Generation Z respondents prefer to do everything via phone, email, or in person rather than using technology (such as portals). This raises the question of what generation is more likely to prefer to use technology. Is it that younger generations are more familiar with technology but less familiar with insurance and want additional guidance and advice from experts? In addition, the report underscored the difference between how life agents and property casualty agents interact with insurers. Property casualty agents are more likely than life agents to interact digitally or mostly digitally when quoting personal and small commercial lines for new business.

The fight for shelf space is heating up, stated Karlyn Carnahan, Head of Property and Casualty, North America for Celent. These increasing mergers and acquisitions are placing greater pressure on the process of onboarding agents, managing licenses, handling commissions, managing increasingly complex hierarchies, and providing more support in reporting capabilities. Insurers looking for help prioritizing their investments in digital and distribution management capabilities for agents also have to think through where to use humans to deliver differentiated services.

Technology remains a major play in the digital chess game but investing in the right solutions for agents is key to winning. To drive growth and deliver on agent needs, carriers must leverage a combination of automated support for day-to-day transactions and provide additional tools and services to help the agent manage business operations. The game of chess is played by thinking one to two steps ahead of your opponent. Insurers must do the same by leveraging data and analytics to better meet the needs of todays digitally committed agents.

Learn more by downloading Reshaping the Distributor Insurer Relationship: A Survey of Independent Insurance Agents from the Majesco website or by emailing info@majesco.com.

About Majesco

Majesco is the leading software partner to both the P&C and L&A insurance markets to modernize, optimize and innovate their businesses at speed and scale. Over 330 insurers, from greenfields, start-ups and MGAs to the largest insurers, reinsurers and brokers use Majescos next generation SaaS platform solutions of core, data and analytics, digital, distribution, absence management and a rich ecosystem marketplace of established and InsurTech partners to build the future of insurance.

Our technology, expertise and leadership help insurers innovate and connect to build the future of their business. With over 825 successful implementations and over 65% of our customers on Cloud with Majesco platform solutions, together we have an amazing track record of innovation and real-world results. For more details on Majesco, please visit http://www.majesco.com.

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New Celent Report Commissioned by Majesco Highlights the Digital Chess Game of the Independent Agent - Business Wire

Instagram: Why It Is the Best Social Media Platform for Marketing – Modern Diplomacy

United Arab Emirates has launched its 6th edition of Global Business Forum Africa (GBF Africa) that aims at scaling-up and strengthening multifaceted business with Africa. With its first class Emirates airline, the airline network will facilitate the participation in the forum of African leaders and corporate business leaders.

Under the patronage of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, GBF Africa is bringing the trade and investment community back together to explore bilateral trade opportunities between Dubai and Sub-Saharan Africa.

Now in its 6th edition, Global Business Forum Africa facilitates international revenue flows by engaging leading decision-makers on the global investment scene. Influential stakeholders participate in constructive dialogue at the highest level, focusing on key economic developments and investment opportunities emerging across the continent.

This forum among other key objectives aims to build bridges between UAE and African business communities and explore untapped trade and investment potential. It represents an unprecedented opportunity for businesses of all sizes, international organizations and government entities from across the world, to come together to foster a more diversified and resilient global economy, inspire a vibrant business environment and drive sustainable growth.

Besides Africa, it has the Global Business Forum ASEAN established as a platform for insightful dialogue between government and business leaders in the UAE and ASEAN by identifying opportunities for mutual growth. The Regional Comprehensive Economic Partnership is set to re-shape global connectivity and add US$186 billion to global GDP by 2030.

It further launched in 2016, Global Business Forum Latin America that seeks to pave the way for long-lasting partnerships between business communities in the GCC, Latin America and Caribbean (LAC). The forum explores existing trade synergies and bilateral business opportunities, while strengthening Dubais position as a gateway for Latin American companies.

As expected, Heads of State, more than 30 Ministers, high-ranking Government officials and prominent influential business leaders from Africa have confirmed their participation for the sixth edition of the Global Business Forum Africa (GBF Africa), which takes place on October 13-14, 2021 at Expo 2020 Dubai.

Dubai Chamber is organizing GBF Africa 2021 in partnership with Expo 2020 Dubai under the theme Transformation Through Trade and the event will be held under the patronage of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai.

The organizers have listed top-level participants including H.E. Filipe Nyusi, President of Mozambique; H.E. Felix Tshisekedi, President of Congo; H.E. Dr C.G.D.N. Chiwenga, Vice President of Zimbabwe; the Chief Minister of Jersey; the Secretary General of COMESA; more than 30 ministers and high-ranking African officials, including ministers from Ghana, Angola, Ethiopia, Uganda Zimbabwe and Liberia, Kenya, Botswana, Cte dIvoire, Mauritius, Mozambique, Namibia, Niger, Senegal, Seychelles, Congo and the Kingdom of Lesotho, as well as government officials from Rwanda and Kenya.

H.E. Reem Al Hashimy, UAE Minister of State for International Cooperation and Director General of Expo 2020 Dubai, said: Countries from across the world that are participating in Expo 2020 are eager to widen and deepen their ties with Africa, and GBF Africa will be a crucial forum where the continent can share its plans and achievements, seek investments and solutions to its challenges and forge new relationships across the globe.

H.E. Hamad Buamim, President and CEO of Dubai Chamber, said: The success that GBF Africa has had in attracting African presidents, ministers and influential leaders to join its high-level talks reflects the forums position as a leading global platform for exploring investment opportunities in the African continent. It reinforces the crucial role played by Dubais wise leadership in expanding the emirates trade links with emerging markets around the world.

According to Buamim, the Dubai Chamber is keen to continue its efforts to promote building strategic partnerships with the key players in the African business ecosystem. The Chamber is also committed to encouraging and supporting local and national companies to invest in African markets and enhance sustainable economic growth and development.

Ambareen Musa, Founder and CEO of Souqual in the UAE said: As we grow and scale-up in the Middle East, this gives us a lot of exposure for potentially getting into Africa as a region.

Through its network of international representative offices, trade missions and high-profile business forums, Dubai Chamber of Commerce & Industry works to raise Dubais profile as a global trade and investment hub. The Chamber represents more than 260,000 companies, making it one of the worlds largest membership-based Chambers of Commerce.

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Instagram: Why It Is the Best Social Media Platform for Marketing - Modern Diplomacy

Watch Toyota’s big-budget Tundra ad that recalls the ‘truck souls’ of its past – AdAge.com

The ad also includes a CGI recreation of an actual 2012 event, when aTundra hauledspace shuttle Endeavor to its final resting spot in the California Science Center. There is even a nod to the Back to the Future film franchise in which Marty McFly drove a 1985 Toyota pickup. The ad shows a quick glimpse of a 1985 Tacoma SR5 with a MCFLY license plate.

Schragger describes the ad as showing the new Tundra creating this big dust storm filled with the soul of its pastthe souls of all the trucks of Toyota went into building the new Toyota. He adds: We wanted it to feel almost like a movie trailer rather than just some advertising.

The Tundra will hit dealers in late November/early December, with the full campaign kicking into gear in 2022, according to Toyota. Materazzo says the automaker will rely on all its agency partners, includingConill and Burrell, which target multicultural audiences.

With the campaign, Toyota is trying to win attention in a full-size truck segment dominated by the Detroit 3. As recently reported by Automotive News, in the first six months of this year, the Ford F-Series led with sales of 362,082 vehicles, followed by Ram pickups (313,068), the Chevrolet Silverado (286,410) and the GMC Sierra (138,412). The Tundra was fifth at 43,865 vehicles.

The new Tundra will have its in-person coming out party at the Motor Bella, an outdoor event set for Sept. 21-26 in Pontiac, a suburb about a half-hour drivenorth of Detroit. It marks the first auto show in the region since COVID-19 scuttled the 2020 North American International Auto Show.

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Watch Toyota's big-budget Tundra ad that recalls the 'truck souls' of its past - AdAge.com

Aoibhinn N Shilleabhin: We shouldnt leave it to industry to say whats best for your child – The Irish Times

Ireland has one of the lowest breastfeeding rates in the world. With just 37 per cent of mothers breastfeeding on discharge from hospital, baby formula sales are booming. But is the advertising of this product here sufficiently regulated? Some campaigners think not.

Irelands lax adoption of advertising codes to curb the marketing of breast milk substitutes is normalising formula feeding and misleading parents, says Baby Feeding Law Group Ireland (BFLGI). Members include individuals and breastfeeding support organisations Cuidiu, La Leche League and Friends of Breastfeeding.

Our big concern is there are a lot of unethical marketing practices and what we would consider to be predatory marketing practices, says BFLGI member Liz OSullivan, a dietician, lecturer in nutrition and mother of two. Even where there is legislation to protect families, it is really poorly enforced.

The legislation OSullivan refers to is based on the WHOs International Code of Marketing of Breast-milk Substitutes. Introduced 40 years ago this year, it was designed to stop commercial interests from undermining breastfeeding. Unicef describes the code as a response to infant-feeding industry marketing activities that were promoting formula feeding over breastfeeding, in turn leading to dramatic increases in maternal and infant morbidity and mortality.

The health of babies was too important for the usual market rules to apply. The codeasked all governments to legislate to prevent commercial interests from damaging breastfeeding and the health of their populations.

The benefits of breastfeeding are numerous. Breastfed children have a lower incidence and severity of many illnesses, including respiratory and urinary tract infections, gastroenteritis, diabetes, and childhood cancers, according to aLancet report, Breastfeeding in the 21st Century (2016). In mothers, breastfeeding was found to help prevent breast cancer and reduce the risk of ovarian cancer and diabetes. The WHOs website says breastfed children perform better on intelligence tests, too.

Separately, a long-term study in Brazil, published in Lancet Global Health in 2015, traced nearly 3,500 babies from all walks of life and found that those breastfed for longer scored higher in IQ tests as adults. Many other factors contribute to IQ, researchers and critics stressed, but their study did try to rule out the main ones such as the mothers education, family income and birth weight.

A majority of countries, including Ireland, have enacted legislation to implement at least some of the code to help safeguard the benefits of breastfeeding. In its most recent analysis of legal measures in place, the WHO, Unicef and the International Baby Food Action Network found that 25 countries scored 75 or above out of 100 and were considered substantially aligned with the Code. Irelands score, however, was just 39. BFLGI wants to see a greater adoption of the code in Ireland to restrict how baby formula is advertised.

There are few products whose packaging is required by law to tell you the alternative to buying them is actually better. Cigarettes and alcohol spring to mind, and infant formula is also one of them. Pick up any brand and it is required by law to say breast milk is better. Formula companies must state the superiority of breast milk on all of their marketing materials, which they duly do.

However as the free alternative of breast milk reduces market share, their marketing strategies, curtailed by the code, have become fairly inventive.

The code is strongest in relation to newborns. In Ireland, companies cant actively market formula for babies up to six months but are adept at getting around it, says OSullivan. They bolster brand awareness by heavily promoting similar products such as follow-on milks.

You are not allowed to have promotions or offers on stage one infant formula, but any ads you have for your stage-two formula are nearly advertising your stage-one by default because the product looks exactly the same. The only difference is the number, OSullivan says.

According to Gerard Hastings, emeritus professor of social marketing at the University of Stirling, while companies are prohibited legally from communicating about first milk, their tack is to promote baby milk formula as the best thing after maternal milk. His research, Selling second best: how infant formula marketing works, published in Globalization and Health, includes interviews with former baby milk formula industry marketers.

The formula companies are adept at creating a brand affinity without mentioning a product, one marketer says. When [corporation name] market infant formula, they do need to tiptoe a bit around stuff before 12 months, but they still do all sorts of things. They dont talk about product at all, its like, Call our advice line, Join our baby club, no mention of a product, so you can market without talking about a product. This approach gets around regulation and makes enforcement difficult.

Building long-term relationships with mothers through baby clubs and care lines is a way to reach them without breaking the code. In his research, Hastings quotes one marketer saying a particular formula company was always on a quest to identify women who are pregnant for the first timebecause how a woman feeds her baby is how she is likely to feed her subsequent babiesfirst-time mothers are the holy grail.

Technology and analytics is supercharging these efforts. Tell the company your babys due date when signing up to their baby club and you will receive emails timed to your stage of pregnancy.

The labelling of formula is covered by the code too. Packaging cant include pictures of infants or other pictures or text which may idealise the use of the product, it says. But the enforcement of this, is problematic, says OSullivan.

If you look at the products, they have teddy bears, a picture of a cot, a mammy goat and a baby goat. One logo has a love heart on it, another looks like a mum holding a baby, another has a shield. All of these things look like they are idealising the product, but the Food Safety Authority of Ireland says they are not..

The end goal of our group is to change legislation, she says. Whereas now we restrict the promotion of products to babies up to six months, we would love to see that up to 36 months. But even if Irelands adoption of the code is expanded, it wont be enough, she says. Its the monitoring and enforcement that really need to be fixed.

Still, if the benefits of breastfeeding are so compelling, why do so many Irish parents find themselves in the supermarket formula aisle? To be fair to formula companies, it cant all be down to their advertising. They see themselves as providing parents information about feeding options and offering choice.

The fact is, Irelands low breastfeeding rates are out of whack. Nationally, 63.8 per cent of women here initiate breastfeeding at their babys first feed. This compares with rates of 90 per cent in Australia, 81 per cent in the UK and 79 per cent in the US, according to the Irish Maternity Indicator System 2019 national report. On discharge, just 37.3 per cent of mothers here are breastfeeding.

Separate research as part of the ESRIs Growing Up in Ireland study (2014) asks mothers who did not initiate breastfeeding why. Almost 49 per cent said formula feeding was preferable(though the statistic does not shed light on why it was perceived as preferable). Some 17 per cent cited inconvenience/fatigue and a further 18 per cent cited reasons including difficulty with breastfeeding techniques, soreness, not enough milk and problems feeding a previous baby.

While the HSE has an Infant Feeding Policy for hospitals and community health professionals, as well as the mychild.ie website for parents, campaigners say support for breastfeeding is underfunded and voluntary breastfeeding groups run by mothers are left to fill the gaps.

There are just 20.5 dedicated lactation consultant posts across Irelands maternity hospitals and units, with another 10 operating in the community. This is in a country that recorded 55,959 births in 2020. With more than 8,000 births a year, the National Maternity Hospital at Holles Street in Dublin has just two full-time and two part-time lactation consultants. Recruitment for 24 more lactation consultant posts is due to start this year, the HSE says.

For broadcaster, UCDlecturer and mother of two Aoibhinn N Shilleabhin, the feeding of Irish babies is being left up to the market. By not adequately supporting mothers who want to breastfeed, she says, we are providing a steady supply of customers to a multimillion-euro industry.

N Shilleabhin became interested in the topic when, on the birth of her second child last year, she became part of a new health area after moving house: All of a sudden I had access to a public lactation consultant. Her child was born with a tongue tie and a toot, and this support, though online during the pandemic, made all the difference.

With regard to breastfeeding her first baby, who was also born with a tongue tie, N Shilleabhin says shewas ready to give up on day four. That time, a visit from a public health nurse experienced in breastfeeding, enabled her to continue to breastfeed exclusively for six months.

When mothers, in particular first-time mothers, dont get timely support in their areafor often fixable issues, breastfeeding can come to a painful and sometimes traumatic and guilt-ridden halt.

Between women unsupported to breastfeed and insufficient regulation on how formula is advertised, formula companies have inordinate influence in how babies are fed, according to N Shilleabhin. My point is that we really shouldnt be leaving it up to private industry, whose bottom line is profit, to tell you what the best thing is for your child.

The argument is not breast versus bottle, she adds.We absolutely need formula; some women cant breastfeed, some dont want to breastfeed. There are very many reasons we need formula, we just dont need it advertised so blatantly.

OSullivan agrees. For me its nothing to do with individual parents who use formula, its the stealth of the marketing. I have the biggest problem when someone wants to breastfeed, but doesnt get the advice and support they need or gets undermined by marketing which says its time to move on from breastfeeding.

Sabina Higgins, wife of president Michael D Higgins added her voice to the debate in August. At an event to promote breastfeeding, she called Ireland a pathetically low place when it comes to the number of children being breastfed. She said neglecting public awareness of the importance of breastfeeding was irresponsible, while the aggressive marketing of breast-milk substitutes by commercial interests continues to undermine breastfeeding.

When it comes to Irelands relationship to baby formula, it really is complicated. Three of the largest producers of infant formula in the world, Danone(which produces Cow & Gate and Aptamil), Abbott and Wyeth have manufacturing facilities in Ireland, sourcing milk supplies directly from Irish dairy processors. Irish nutritional powder exports, which includes infant formula, are valued at 929 million, according to Bord Bia figures. The body even titled a 2018 infant formula branding drive Billion Dollar Baby.

We have a big infant formula culture here because we produce so much of it, says OSullivan. We have a massive conflict between the Department of Health and the Department of Agriculture. Changing the code may ultimately be a problem of political will.

National Breastfeeding Week is October 1st-7th.On October 4th the National Womens Council of Ireland, in partnership with Baby Feeding Law Group Ireland (BFLGI) will host a public webinar on the need to provide greater choice and supports to women around breastfeeding. See eventbrite.ie/e/feeding-the-future-shared-responsibility-tickets-171998781987 *

* This article was amended on September 18th, 2021

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Aoibhinn N Shilleabhin: We shouldnt leave it to industry to say whats best for your child - The Irish Times

Pro Tips: LinkedIn Shares Advice on How Brands Can Tap Into Rising Engagement on the Platform – Social Media Today

Engagement on LinkedIn has been steadily rising over the past few years, with the platform regularly posting record levels of engagement, as shared in parent company Microsofts quarterly results.

Given this, its worth considering the potential of LinkedIn interaction for your brand, and how you can use the platform to connect with relevant audiences, and fuel professional community in the app.

It wont be everyone, of course, and you do have to measure the value of reaching the right people for your business versus the amount of time spent. But staying in touch with the latest niche trends, and understanding the evolving LinkedIn discussion, can play a role in boosting your branding performance, and building your broader digital presence.

So how do you do it what are the best ways to tap into LinkedIns engagement growth for your business?

We recently spoke to Ting Ba, the Group Product Marketing Manager for LinkedIn Organic & Paid Marketing Solutions, to get some more insights into how brands can make best use of the platform.

Q: LinkedIn has seen two years of ongoing growth in user engagement. What are some of the key trends youve noted that have sparked more interaction among LinkedIn members?

TB: With different regions of the world in different phases in the pandemic, one thing is constant - everyone is desperate for community.

People are looking to have conversations about challenges, lessons learned, and to share advice with one another. Were in the midst of having one of the greatest conversations about the world of work, discussing the Great Reshuffle and what it means for the ways we approach the work we do each day.

Conversations like this, and so many other movements for change, are sparking even greater interaction among LinkedIn members.

Q: LinkedIn groups remain a seemingly underused resource do you have any tips on how brands can utilize LinkedIn groups to best effect?

TB: Its important to build a trusted space for thoughtful conversations, and meaningful relationships in your group.

Where possible, you need to empower members to ask questions, exchange knowledge, and create opportunities.

Keep these things in mind as you grow your LinkedIn group:

Q: What are your key tips for deepening engagement within LinkedIn communities?

TB: There are several ways to deepen engagement, but three of our top tips include: consistency, add value, and encourage a two-way dialogue.

Q: What are some examples of brands/individuals that are succeeding, in your opinion, at community building on LinkedIn?

TB: Building a sense of community has never been more important, and we saw a 35% increase in public conversations happening on LinkedIn in Q4FY21 vs Q4FY20 with brands engaging with their audiences in various ways, including images and live streams.

From The Female Lead, a small London-based nonprofit, that generated more than 6,800 reactions and over 180 comments when they shared a powerful image depicting women standing together to better the world for all women, to NASAs live stream of their launch, which led to over 7,000 comments and more than 14,000 reactions.

Q: If you were starting out with a company Page, what would be your top focus elements to begin your brand-building process?

TB: Our Getting started formula is simple: complete your Page, invite followers (until you reach 150), and start posting and engaging daily.

This is the recipe for kick-starting the success of your Page, and getting it to grow organically. We have a built-in Completion meter for Page admins just starting out to follow and make sure their Page is optimized. From there, youll want to start diving into your analytics to understand whats resonating with your audience, and test different ways of engaging your audience, whether with Stories, Polls, Articles, or Live Events, to name a few.

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Pro Tips: LinkedIn Shares Advice on How Brands Can Tap Into Rising Engagement on the Platform - Social Media Today