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As she confronted the President over the problem, things got tense quickly.

Then Mike Pence spoke up. The Vice President deescalated the confrontation by saying he would personally follow up with Lujan Grisham. Within 30 minutes of the call ending, the first-term Democratic governor got a private phone call from Pence, according to an aide for Lujan Grisham, who said the call went a long way toward engendering some goodwill.

But in the three weeks since, Pence has largely risen to the occasion. White House officials have been reassured to have Pence in charge, and he's gotten mostly good marks from governors and public health officials he's worked with. That includes some of the President's most strident political opponents, many of whom have been impressed by Pence's communicativeness and responsiveness.

"I think it had a great impact on kind of focusing the mind," a senior White House official said. "It's the Vice President of the United States at the head of the table."

Pence and his team initially struggled to rally the White House staff to what was quickly becoming the top priority. With outgoing White House chief of staff Mick Mulvaney all-but powerless to lead, Pence's chief of staff Marc Short turned to someone with more influence and firepower than the vice president himself: Jared Kushner, Trump's son-in-law and senior adviser, to mixed results.

Still, Pence's leadership on coronavirus is undoubtedly the most high-profile moment of his vice presidency and has been a shot in the arm for his political standing. Long seen as a bit player in the daily drama of the White House, Pence has largely been content in his role as loyal sidekick, allowing for no daylight with Trump as he collects the trust of Trump's loyal political base.

But now, the former Indiana governor with indisputable presidential ambitions finds himself in his most presidential role to date, particularly has Trump has ceded the spotlight. One of the most visible impacts Pence has had is his decision to bring back the daily press briefings, which had vanished at the White House over the past year. It's all part of what Pence spokeswoman Katie Miller said is the Vice President's "mission" to provide transparency amid this crisis.

During his near-daily appearances at the White House briefing room podium, Pence has exuded qualities that aren't exactly Trump's strong-suit: calm, organized, collaborative.

"I do think that Americans see him probably in a different role than they've seen him before. It's a reassuring leadership role," a senior administration official said. "And he's been able to communicate to the American people with a calming presence."

Working with governors

More than anyone, the nation's governors -- who are all dealing most directly with containment and surveillance of the virus -- have had a front-row seat to Pence's leadership.

"I think quite honestly one of the smartest moves, one of the best things the President did was put Mike Pence in charge of this operation," said Maryland Gov. Larry Hogan, a Republican and the chairman of the National Governors Association.

"The Vice President speaks with more clarity and more directness. You can tell he's leading the team," said Hogan. "The Vice President just knows more detail."

Pence has also helped improve relations with some of the country's Democratic governors who, while not fans of Trump, have forged a basic understanding with the Vice President, a former governor himself.

That's been particularly notable with New York Gov. Andrew Cuomo, a Democrat, who has been one of the Trump administration's most outspoken critics over the response to the virus. The relationship between Pence and Cuomo has been fairly positive, particularly after the two met on Feb. 28 and testing in New York was rolled out, according to a senior aide to Cuomo.

Pence has primarily viewed his role as two-fold, a senior administration official said: marshaling a whole-of-government effort from the inside while also serving as the public and reassuring face of the government response.

Pence aides also tout his longstanding relationship with Trump -- forged over weekly lunches and a track record of unfailing loyalty -- as key to Pence's effectiveness. During the coronavirus epidemic, a senior administration official said Trump and Pence speak multiple times a day, with Pence becoming a two-way vector for information between Trump and the task force.

"His job is to bring the decisions -- the important ones -- to the President," the official said.

Still limited by Trump

Even so, some officials say Trump's own off-the-cuff remarks in recent weeks have undermined Pence's image as a commanding leader of the task force.

For Democrats on Capitol Hill, Pence's role as the head of the coronavirus task force has been seen as more as a conduit of information than the person in charge. Multiple Democrats who spoke with CNN said Pence's office has been responsive to questions and getting information to offices when pressed, but that ultimately Pence had been undermined by the President's shifting messages.

"Senators appreciate what the Vice President is doing," one Democratic congressional aide told CNN, noting that at a recent lunch, the Vice President and his team stuck around for roughly 45 minutes fielding questions on coronavirus.

But the problem has often been one of mixed signals and insufficient follow-through, say aides close to Democratic state and federal officials. Even the aide to Lujan Grisham told CNN that Pence's call back on testing materials Monday was atypical of the Trump administration's interaction with governors.

"There's not always follow-through," the aide said Tuesday. "But yesterday there was."

Behind closed doors, top officials including Dr. Anthony Fauci and HHS Secretary Alex Azar say Pence has done a good job communicating the herculean task ahead, but aides say at times those comments have been dwarfed by something the President says hours later.

"Mr. Pence has a really uncanny ability to make you feel like your concerns are registering without him doing anything about it," said the Democratic congressional aide. "Like everything with this administration and so many senators learned this with the shutdown, nobody speaks for the President except for the President himself."

CNN's Kristen Holmes and Ali Zaslav contributed to this story.

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Long a bit player, Pence makes the most of his lead role in coronavirus response - CNN