‘We need to be bolder’: How publishers control their brand identity on social platforms – Digiday
Standing outon distributed platforms presents a brandingchallenge for publishers. News feeds are crowded, and people scroll fast. In aReuters experiment, most peopleremembered how they found a news story, but only 37 percent could recall the name of the news brand itself when coming from search, compared to 47 percent from social.
Its a crowded market, and theres lots of evidence to indicate that our audiences are not always aware that what theyre seeing on social platforms is produced by one publisher or another. We need to be much bolder on all this, said Mark Frankel, social media editor at BBC News.
Digiday asked five publishers Business Insider UK, The Times of London, The Sun, CNN and the BBC how theyre working on standing out. Here are the takeaways:
Make a quick impression BBC News, CNN, Business Insider, The Sun and The Times heavily brandposts and videos that go out on Facebook and Instagramto make sure people know the source within seconds of seeing them in their feeds. CNN wenta step further, incorporating the same red in its logo to specific words in the bodyof articles it runson Apple News, Facebook, Google AMP or Instagram.
Audiences see our signature red logo and know theyre getting verified, reliable news and information. That recognition becomes even more important in their feeds where there is little distinction among fact and fiction, said Mitra Kalita, vpof digital programming at CNN.
Business Insider has begun adding banners to some Facebook thumbnail posts, as doesthe Guardian, so thebrands travel whenever alink is shared outside of Facebook pages.
Making contentsynonymous with brand Publishers also are using content and tone to reinforce their brands. We try to inject as much personality as possible, particularly now that Facebook is algorithmically favoring [users] reactions, said Charles Clark, social media editor at Business Insider UK. Publishers need emotion and personality if they want their content and brand to travel.
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Similarly, News UK tabloid paper The Sun favors videos that are positive, funny and inclusive when it posts to Facebook. We find that positivity is inherently more shareable, and I see our job with video on social to challenge peoples perception of The Sun, said Derek Brown, head of video at News UK.
Consistency across sub-brandsThe Sun has various sub-brands, such as fantasy football site Dream Team and Sun Fabulous, and each has its own style and tone. But for The Times, also owned by News UK,its more important to maintain thesame tone and techniques across the publications sites and verticals. Thats why all text on social posts are edited byTimes journalists to ensure the standard and tone is the same as the publication. They alsouse an in-house tool that pulls in the most shareable quotes into digital cards with a uniform tone and design.
They allow us to create images to go with articles where we dont have a lead image to pull out the most controversial opinions in comment pieces or the most shareable fact from the article, said William Park, social media editor at The Times.
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'We need to be bolder': How publishers control their brand identity on social platforms - Digiday
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