Mediaboss Marketing

Los Gatos, CA (PRWEB) February 11, 2015

MobileFrame, LLC (http://www.mobileframe.com), the leading provider of Configurable Mobile Applications[TM], announces that Phoenix Recycling Inc. has revamped their entire business operations through the implementation of MobileFrames mobile ERP software to electronically automate their entire field service and billing processes, thus eliminating paper. It might seem odd that a company that recycles over 600 tons of paper every month would want to operate a paperless office. Phoenix Recycling had several processes that were generating prodigious amounts of paper. Each service call required the driver to produce a paper receipt for the customer and another for itself. This process alone was generating over 85,000 sheets of paper every year. In addition, their billing process generated another 20,000 pieces of paper per year. Clearly Phoenix Recycling had some low hanging fruit to address in its organization for eliminating waste.

The trouble with paper is not just its environmental footprint; it is also inefficient at moving information and has a high cost of handling. In order to grow the business, Phoenix Recycling focused on a mobile project with the following goals:

Although Phoenix had previously implemented an electronic billing system with reasonable ease, eliminating its paper-based receipts and work orders proved to be a bigger challenge. Each receipt included several key pieces of information, including the customer signature, a description of materials picked up, additional services performed and details about the equipment serviced. Phoenix knew that they wanted to collect this information electronically but finding software to do everything they needed was very difficult. Phoenix wanted one software solution that could track their trucks on a map with GPS data, collect information on the service work their drivers performed, scan barcodes, display job information to their drivers, capture digital signatures and email a receipt to the customer. And, all of the data would need to flow seamlessly back to their SQL database.

Phoenix had been searching for a solution for close to a decade, but the combination of compromised software, capital costs and development costs prevented Phoenix from pulling the trigger on the project sooner. After a thorough evaluation of technology providers, Phoenix selected MobileFrame and was able to deploy exactly what they needed. The company has now deployed a long list of custom apps to the field and their MobileFrame database is tightly integrated with their back-end SQL database. Phoenix deployed GPS enabled Motorola MC65s rugged handheld computers with cellular connectivity to their drivers in the field.

"I'm a raving fan of MobileFrames software. The speed at which you can deploy apps to the field is unbeatable and theres simply no other product on the market that can compete with MobileFrames ease of use. I was able to deploy custom applications that fit my requirements perfectly without writing a single line of code. My customers now have data at their fingertips that they never had before. They can now fully understand the services theyve used and plan for future service based on historical numbers."

Phoenix has now eliminated all the paperwork associated with its field service work. Phoenixs customers now receive emailed receipts with detailed information about every pickup performed. The database is instantly updated with the status of every pickup, how full containers are and how long drivers are at each site. And, management receives alerts if theres a delay or service problem. Phoenix is also tracking a host of other metrics about their business, which has made training new drivers easier and Phoenixs overall business infinitely more efficient.

Phoenix Recycling has completely transformed their company by eliminating paper forms and cumbersome business processes using MobileFrames software, said Patricia Oswalt, MobileFrames EVP of Sales & Marketing. Weve been able to give the team instant access to data in real-time, enabling management to make quick decisions based on actual data. Phoenix Recycling used our software to automate their entire business, which has resulted in dramatically reduced costs and enhanced customer loyalty.

The project accomplished the following:

As part of the project Phoenix also decided to provide important data to their customers. The company can now show their customers what resources theyre consuming and show them how to optimize their shredding and recycling programs. In some cases the customers were consuming more resources than they were paying for, so this project has been a success for everyone involved. Phoenix Recycling continues to grow without increasing its administration costs and sells additional work without adding trucks. In the end, Phoenixs investment to revamp their business was worth every penny and hour invested.

See the article here:
Phoenix Recycling Inc. Revamps Their Business Operations Going Paperless with MobileFrame's Code-free Mobile ERP ...