Mediaboss Marketing

Cupertino, CA (PRWEB) July 03, 2013

OTRS Group, the vendor and world's leading provider of the Open Source Service Management software OTRS, is announcing a new feature of the OTRS solution, helping service organizations boost the efficiency of their customer service. The new cost-free OTRS Windows Installer 3.0.1 offers an easier installation and upgrade process of the browser-based OTRS Service Management software in Microsoft Windows environments. The package includes a bundled version of the software, a web server, and a database everything necessary for an easy and fast setup. This new, enticing version also offers more choices in terms of used databases such as PostgreSQL, Oracle, or Microsoft SQL and web servers such as Microsoft IIS Web Server and Apache. More than 30 percent of 110,000 OTRS users worldwide deploy the free open source solution in a Windows environment.

The OTRS Windows Installer 3.0.1 is designed for service organizations with Microsoft Windows environments that want to have an easy installation and an automated upgrade process with a reliable and stable service management software. With OTRS Help Desk and OTRS IT service management software, customer requests can be captured in one place and be accessible to every service team member, which can help balance the work load during peak times and avoid negligence of customer requests. Due to an Open Source software architecture the OTRS Service Management software is easy to integrate with 3rd party applications via web services or API and more importantly, it is free of licensing costs. The current version of OTRS Help Desk 3.2 offers not only professional ticket management with features such as customer self-service, time accounting, surveys, an iPhone app, and reporting, but also the possibility to map and design clear service management processes, increasing the efficiency of customer service to a whole new level.

The stable version of OTRS Windows Installer 3.0.1 can be downloaded at http://www.otrs.com/de/software/otrs-help-desk/features/otrs-windows-installer-30/.

About OTRS Group

The OTRS Group is the vendor and world's leading provider of the open source help desk software, OTRS Help Desk, and the open source IT Service Management (ITSM) software, OTRS ITSM. The corporation consists of OTRS AG and its five subsidiaries: OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS B.V. (Netherlands), OTRS Sdn. Bhd. (Malaysia), and OTRS Ltd. (Hong Kong). As of 2009, OTRS AG is listed in the Entry Standard of the Frankfurt Stock Exchange.

The OTRS product suite includes the OTRS Help Desk software and the ITIL V3 compliant IT service management (ITSM) solution OTRS ITSM, as well as an associated iPhone App. OTRS is available in 32 languages and over 110,000 organizations worldwide use OTRS to consolidate their service operations into a single unified solution, saving costs and resources. OTRS Group is the source code owner and offers businesses of all sizes service support, consulting, and software development. The service portfolio consists of process design, implementations, customizations, Application Support, and Managed OTRS Services. Key customers include industry leaders such as NASA, IBM, Siemens, and Nokia. OTRS is used by 60 percent of DAX 30 companies.

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OTRS Group Releases OTRS Windows Installer 3.0.1 for Easy Updates of Service Management Software OTRS with No License ...