Word war heats up between telcos over NTC report
Posted at 2:21 pm September 24, 2012
Tags: Technology Industry, Telecommunications
By Alexander Villafania
MAKATI CITY, METRO MANILA It seems the National Telecommunications Commissions (NTC) benchmark report on two of the countrys mobile telecommunications companies is causing a furor as both Globe Telecom and Smart Communications counter each others claims of being the better network.
In a press conference held last September 20, Globe executives led by its President Ernest Cu argued about the interpretation of the NTCs recently released benchmark, which showed that its rival company having a lead in several areas, including network signal strength, voice transmission quality, call setup time, and dropped calls.
Cu insisted that Globes legacy network remains to be more stable compared to Smarts upgraded infrastructure. In fact, Cu cited that its call setup failure rate (CSFR) is placed at 4.45 percent, which is closer to the NTCs benchmark standard of 4 percent.
In comparison, Smart showed a 9.95 percent CSFR in the NTC test.
Cu stressed that Globes drop call rate is at 1.6 percent, which is well within the 2 percent standard. Cu also countered that its rival firms negative marketing and advertising claims of dropped calls by Globe subscribers has no basis.
The Globe official also argued about signal quality rate. While the NTC standard put average signal quality at 4, Globe has a signal rate of 0.72, slightly lower than Smarts modernized network rate of 0.63. Cu insisted that this very small difference still does not deserve negative claims by the rival network.
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Word war heats up between telcos over NTC report