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Free, as in Freedom

Dell has long been one of the most Linux-friendly PC manufacturers. But with its project Sputnik, Dell has really embraced open source software in a way unique to all PC makers. Sputnik is the nickname for Dells newest Linux laptop the XPS 13 Developer Edition, a sleek ultrabook that runs Ubuntu out of the box.

If the idea of running Linux full-time is foreign or novel to you, this is not the laptop for you. Likewise, if youre of the opinion that Linux on the desktop just isnt ready for everyday use, then this is not the laptop for you. Its also not the laptop for the Linux geek who scoffs at everything but Arch and loves to search out obscure hardware drivers.

Dells newest Linux laptop is a sleek ultrabook that runs Ubuntu out of the box.

The XPS 13 Developer Edition is aimed squarely at people already working in Linux and already comfortable with the platform, but whod rather do without all the fiddling. Dell is trying to create a computer where everything just works Linux without the tedious process of getting all your hardware humming perfectly.

And Im happy to say that Dell has pulled it off. Out of the box, Ubuntu 12.04 does indeed just work. In fact, everything just works trackpad, keyboard backlight, function keys and all the other little bits that sometimes require extra tweaks, even in Ubuntu.

That said, there are some hardware shortcomings that may give you pause. The ultrabook features hardware from the higher end of the XPS line 8GB of RAM, 256 GB SSD, Intel HD Graphics 4000 and a Intel i7-3537U CPU that clocks in at 2.00Gz. Following Apples lead, none of that hardware is upgradeable. And while the specs are respectable, many developers may want more RAM and perhaps a larger storage drive, neither of which are currently available in the developer edition. The screen is also glossy Gorilla Glass which makes it strong, but prone to glare. There is no matte option.

The real hardware disappointment though is the lack of ports just two USB ports, a DisplayPort and a headphone jack. Theres no SD slot. A $5 USB SD card reader fixes that, but it eats up a precious USB port and frankly, for a laptop priced north of $1,500, there should be a third USB port. Even my Asus netbook manages to pack in three USB ports.

The other major issue in my testing was Wi-Fi. Dells wireless card works just fine in Ubuntu, but reception was terrible. Where my MacBook Pro, Asus netbook and iPad would all pull four bars, the Dell never managed to top two. Worse, in places the others had only two bars, the XPS failed to connect at all. A bit of research revealed that this is an issue across the XPS line, likely a result of construction materials and antenna location rather a problem with Ubuntu, but its definitely a snag. If you travel a lot and frequently have to connect to weak Wi-Fi signals, the XPS is probably not the best choice.

On the plus side, battery life was good. During casual use web surfing, half a dozen tmux panes and a virtual machine running the XPS will last about 5 to 5.5 hours, provided you dim the screen a bit (and you can dim the screen to about 50 percent brightness and still see everything just fine). More intensive tasks like compiling software will obviously eat up battery life much faster. Suffice to say that battery life is pretty good for a Linux machine, and if youre willing to dive deep into the power management config files you can probably coax even more out of it.

The first thing I did when the XPS arrived was upgrade Ubuntu, first to 12.10 and then to the just released 13.04. As with nearly every company that works with Ubuntu, Dell is sticking with Canonicals Long Term Support releases, which lag a bit behind the Ubuntu mainline. Most of Dells customizations (more on those in a minute) have since made it into the Linux kernel proper, so all the XPSs hardware worked just fine with Ubuntu 13.04. But personally I found nothing particularly compelling about the latest release, so I restored to the more stable 12.04 release using the built-in 4GB recovery partition, which made things fast and painless.

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Free, as in Freedom

OTRS Group Releases OTRS Windows Installer 3.0.1 for Easy Updates of Service Management Software OTRS with No License …

Cupertino, CA (PRWEB) July 03, 2013

OTRS Group, the vendor and world's leading provider of the Open Source Service Management software OTRS, is announcing a new feature of the OTRS solution, helping service organizations boost the efficiency of their customer service. The new cost-free OTRS Windows Installer 3.0.1 offers an easier installation and upgrade process of the browser-based OTRS Service Management software in Microsoft Windows environments. The package includes a bundled version of the software, a web server, and a database everything necessary for an easy and fast setup. This new, enticing version also offers more choices in terms of used databases such as PostgreSQL, Oracle, or Microsoft SQL and web servers such as Microsoft IIS Web Server and Apache. More than 30 percent of 110,000 OTRS users worldwide deploy the free open source solution in a Windows environment.

The OTRS Windows Installer 3.0.1 is designed for service organizations with Microsoft Windows environments that want to have an easy installation and an automated upgrade process with a reliable and stable service management software. With OTRS Help Desk and OTRS IT service management software, customer requests can be captured in one place and be accessible to every service team member, which can help balance the work load during peak times and avoid negligence of customer requests. Due to an Open Source software architecture the OTRS Service Management software is easy to integrate with 3rd party applications via web services or API and more importantly, it is free of licensing costs. The current version of OTRS Help Desk 3.2 offers not only professional ticket management with features such as customer self-service, time accounting, surveys, an iPhone app, and reporting, but also the possibility to map and design clear service management processes, increasing the efficiency of customer service to a whole new level.

The stable version of OTRS Windows Installer 3.0.1 can be downloaded at http://www.otrs.com/de/software/otrs-help-desk/features/otrs-windows-installer-30/.

About OTRS Group

The OTRS Group is the vendor and world's leading provider of the open source help desk software, OTRS Help Desk, and the open source IT Service Management (ITSM) software, OTRS ITSM. The corporation consists of OTRS AG and its five subsidiaries: OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS B.V. (Netherlands), OTRS Sdn. Bhd. (Malaysia), and OTRS Ltd. (Hong Kong). As of 2009, OTRS AG is listed in the Entry Standard of the Frankfurt Stock Exchange.

The OTRS product suite includes the OTRS Help Desk software and the ITIL V3 compliant IT service management (ITSM) solution OTRS ITSM, as well as an associated iPhone App. OTRS is available in 32 languages and over 110,000 organizations worldwide use OTRS to consolidate their service operations into a single unified solution, saving costs and resources. OTRS Group is the source code owner and offers businesses of all sizes service support, consulting, and software development. The service portfolio consists of process design, implementations, customizations, Application Support, and Managed OTRS Services. Key customers include industry leaders such as NASA, IBM, Siemens, and Nokia. OTRS is used by 60 percent of DAX 30 companies.

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OTRS Group Releases OTRS Windows Installer 3.0.1 for Easy Updates of Service Management Software OTRS with No License ...

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