Archive for March, 2017

Learn how Silicon Valley monetizes social media, and you might just make it there – TNW

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Learn how Silicon Valley monetizes social media, and you might just make it there - TNW

Confessions of a social media manager: Paddy Power on acting as a news feed, Oasis, and Donald Trump’s manhood – PRWeek

Added 3 hours ago by Rob McKinlay ,

PRWeek's series on social media managers profiles those lucky folk on the comms front line for some of Britain's biggest brands and organisations. Next up, Paddy Power...

It's fair to say Paddy Power takes an original approach to PR and marketing.If there was one brand that Twitter suited best with its boundless opportunities for promotion to, and interaction with, the public the Irish betting behemoth would surely be it.

For that reason, it would have been a crime to leave Paddy Power out of our Confessions of a social media manager series:

Name: Martin Hynes

Job title: Social media support team leader

The role requires the management of a team of 12 fantastic people that deal with traditional customer support (CS) contacts (phone, live chat, email), as well as social media, predominately through @AskPaddyPower on Twitter.

The first objective is to make sure the team have the information available and feel empowered to deal with the daily customer contact we face. In a fast-paced environment in which new products, promotions and markets are added frequently, we need run different internal programmes to maintain strong product knowledge. This enables us to take a more proactive approach regarding potential contact drivers, for example a 'heads up' tweet. Our customers are smart, theyll regularly search for an update first and if we can make life that bit easier, thats what its all about. For example:

I also feed back customer contact trends and suggestions to stakeholders. If it impacts the customer, the business wants to hear about it and will look to resolve it.

Twitter, Facebook and to a lesser extent Instagram.

Although the brand has a very strong and engaging presence on Facebook, the vast majority of this engagement will not be related to customer contact queries. The social marketing team are working wonders on Instagram also, so as engagement and follower count increases, we are monitoring this for customer-related queries and can respond to those if necessary.

Twitter is the best and busiest channel for CS. The customer base/following is very reactive to goings-on in the world of sport and entertainment, as it acts as a real-time news feed and caters for the curious and speculative punter. The @PaddyPower account is on top of any news story; if there are requests on the back of this we monitor the contacts so were on hand to jump in from @AskPaddyPower to answer those type of contacts.

What we focus on is providing quick, concise, informative and personalised responses. We look to stay on brand and remain the punters pal, and enhance the customers experience rather than being seen as a traditional complaints avenue.

One common security issue is where a customer provides usernames and other personal details in the public domain when querying a particular issue. Well look to get them to delete them, provide a quick link to get us via direct message and get the issue sorted from there.

Ive asked the guys on the team to answer this, but they cant actually put it into words... I jest. I think its the simple things: set the expectations from the start; were the customer's friend and lets act accordingly.I look to cultivate the 'customer first' culture, and social is a big part of this.

I also constantly look for feedback from the team and implement those suggestions; this in itself creates a strong team culture and helps increase collaboration across multiple teams.

I cant nail a particular one down, but the most satisfaction I get is when a customer has reacted positively to an interaction with us. Our first port of call is to action the customers request or provide the answer, but we should always be making this experience as positive as possible. The guys on the team have the licence to make of that what they will (within reason) and its a job well done if weve achieved both objectives. For example:

Thankfully nothing too outrageous - which is not what you want to hear - but we often get flak for what the @PaddyPower account has posted. When we remarked on Cristiano Ronaldo's, lets say, 'softer' side before Euro 2016 and Portugal went on to win it, the Portuguese public werent afraid to publicly (and privately) give us a piece of their mind. I cant be 100 per cent sure what they were saying, but it definitely wasnt a technical issue.

On occasion it is possible to tweet the wrong account. Not this wrong though, surely:

All it takes is a little murmuring in the press and the price requests will follow. Within the CS social team it takes a bit to surprise us in terms of price requests but after almost confirming with a customer we couldnt offer a price on the size of Donald Trumps manhood, another customer joined the conversation (with a link to the site) advising it was already available to back: four inches or less at 50/1. Sometimes the work will be done for us.

Read next:

Confessions of a social media manager: Morrisons on avoiding politics, complaining lizards and 'the doughnut thing'

Confessions of a social media manager: TfL on helping passengers and 'being human'

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Confessions of a social media manager: Paddy Power on acting as a news feed, Oasis, and Donald Trump's manhood - PRWeek

Fractionalized Content: The New Keys to Video Marketing on Social Media – Adweek

There once was a time when marketers could command every consumers attention, ask, Wheres the beef? and make their brand a national phenomenon.

That was back when video marketing was a relatively straightforward undertaking. All brands needed to do was create a few television commercials, book airtime on a dozen or so networks and voila, the entire country was exposed to its content. There were no skip buttons or fast-forward features; every consumer was forced to watch every ad for every product.

Unless youve been living off the grid for the past decade, its pretty apparent that the video marketing game is now much more complex. Cable and satellite television packages exploded to offer thousands of niche channels; digital-video recorders emerged to allow viewers to skip ads; and one-quarter of American householdsarent subscribed to any form of television.

Simply put, single-channel/commercial video marketing campaigns are dead, as your audience has not only migrated online, but has also become accustomed to parking its attention on its favorite platform, social media or website.

There will be a place for television in the future, and the water-cooler effect is a powerful phenomenon. However, in order to develop a direct line of communication with your audience, you need to know where it is and what its interested in and develop marketing content thats relative to those interests.

Plenty of brands have taken notice of this shift, but not nearly enough are adjusting their video marketing strategies accordingly. Theyre still creating the same type of content people ran away from on television, so it shouldnt be surprising that 90 percent of consumers consistently skip the video ads they see online.

On social media, consumers are living in an on-demand world. With just one click, they can skip, close or scroll away from any video advertisement that doesnt immediately appear to be relevant to their interests. Beyond that, no two social media sites are the same. Each features a specific demographic of users who are expecting to have a specific type of experience.

In such a climate, its essential to take a fractionalized approach to video marketing. Rather than using their whole budget to create one or two ads that try to appeal to a mass audience, brands can improve their return on investment by using that same budget to craft many smaller pieces of content that are geared toward niche audiences across a variety of social channels.

This does take more time and creative elbow grease than the traditional way of doing things, but its what the online era demandsand its not as difficult as it may sound.

Develop your big idea: Even with fractionalized content, the first step of a video campaign is the same as its always beenidentifying your core offering and your core audience. This will reveal your big idea and provide the guide to your fractionalization.

Its quite obvious that a razor brands core offering is razors and its core audience consists of people who want to have a great shave. In order to achieve its main objective of demonstrating that its razor line is of superior quality and to motivate men to care more about shaving, it developed the big idea of Shave Matters. This hypothetical big idea highlights the fact that men should care more about shaving, and this razor company has products that matter most for men of all ages, races and stages of shaving.

There are many different types of shavers in the world who all have different desires, and theyre all frequenting different social channels. This is where fractionalization comes into play.

Identify your specific subsets: Lets take a closer look at the various types of people (or subsets) who fall into our imaginary razor brands core audience of men: frequent shavers, infrequent shavers, an array of age and income demographicsthe list can go on and on. Especially on social media, it would be impossible for any brand to engage all of these unique potential customers in one 30-second ad.

By taking a fractionalized approach, brands choose to produce multiple ads that each broadcast a specific message that speaks directly to a subset. The ads match the look and feel of whichever social media platforms they are published on, thus ensuring that they effectively grab consumers attention.

Alter your content for each platform: Continuing with the razor company example, lets pretend it wants to build awareness around three particular products: a cheap disposable razor that comes in several fun colors, an expensive everyday razor for men and a brand-new single-edged razor for experienced shavers.

Each product warrants a series of videos that showcases the brands big idea (Shave Matters) in a way that directly resonates with specific subsets on social media.

For example, knowing that colorful disposable razors are likely to appeal to younger consumers, the brand could hire a millennial spokesperson for a series of Instagram and Snapchat ads that promote the product through copy that highlights the fact that even though you may not be shaving very frequently, your shave still matters if you want to get the girl, get the job, get the promotion.

By using verbiage and selling points that only other millennial shavers would care about, these particular videos must take into account the fact that young people have incredibly short attention spans. The average Snapchat ad is viewed for less than three seconds, and because these ads dont play until users click on them, each one must immediately feature eye-grabbing visuals and text that cause consumers to stop and watch.

The same logic and approach should apply to the other two products. Older men, for example, are more likely to use a more expensive everyday razor. Therefore, the brand should hire a silver-haired gentleman for that products series of videos. He should speak in terms that resonate with other grizzled shavers, and these ads should be posted on social media sites that possess high populations of this subset. Facebook would qualifyas one such platform.

Lastly, the single-edged razor would be best marketed toward more adventurous shavers, such as hipsters who are looking to carve snazzy, sharp lines into their facial hair. The spokesperson hired to promote this product should fit the bill, the social media outlets that broadcast this ad should be full of people just like him and the key copy and story of the commercials will still highlight the big idea that Shave Matters.

Marketers are gradually learning that the most effective video content on social media is fractionalized and tailored to specific audiences. Understanding your demographic is just one piece of the puzzle, though; truly effective ads also stand out within each respective social media ecosystem.

Determine your big idea, identify your subsets and create unique content that speaks directly to a specific social media audience.

Chris Carter is chief marketing officer of REP Interactive, which is focused on helping brands take a holistic approach to their video initiatives.

Image courtesy of Yuri_Arcurs/iStock.

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Fractionalized Content: The New Keys to Video Marketing on Social Media - Adweek

Elon Musk approves marketing plan by a schoolgirl, and Nasa’s naming call for new planets – BBC News


BBC News
Elon Musk approves marketing plan by a schoolgirl, and Nasa's naming call for new planets
BBC News
These are just some of the names social media users suggested after Nasa sent out a tweet asking for #7Namesfor7NewPlanets in the Trappist-1 System. Late last month, astronomers announced the discovery of seven Earth-sized planets orbiting a single ...

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Elon Musk approves marketing plan by a schoolgirl, and Nasa's naming call for new planets - BBC News

Censorship weaponized against anti-globalist wave – WND.com

Marine Le Pen

A presidential candidate in France who is riding the wave of anti-globalist populism that helped fuelBrexit and Donald Trumps victory is facing prosecution for tweeting graphic images of ISIS executions.

On Tuesday, the European Union took one step toward allowing the prosecution of Marine Le Pen as the legal affairs committee of the European Parliament voted 18-3 to lift her immunity as a member of parliament, Reuters reported.

Le Pen is under investigation in France for posting three images of ISIS executions on Twitter in 2015.

The images included the beheading of American journalist James Foley.

A Paris prosecutor is examining whether or not the photos violate a law against distribution of violent images.

Le Pen reacted to the EU decision Tuesday.

This only shows French citizens what the EU is, what the European Parliament is and that its all part of the system that wants to stop the French peoples candidate that I am, she said, according to Agence France-Presse

Le Pen, who is leading a tight, three-way race to succeed Francois Hollande, is president of the National Front Party, which opposes French membership in the EU and the mass immigration of people from mostly Islamic countries who largely are not assimilating into French society.

Le Pen tweeted the graphic photographs of ISIS killings in December 2015 in response to a journalist who compared her party to ISIS, which is also known by the Arabic acronym Daesh.

Daesh is THIS! she wrote, along with the photos.

Her tweet drew strong criticism from the victims families and French politicians across the political spectrum.

Le Pens immunity also was lifted in 2013, leading to prosecution of her in 2015 for incitement to discrimination over peoples religious belief because she compared Muslims praying in public to the Nazi occupation of France during World War II. The charges eventually were dropped.

Major terrorist attacks over the past two years by members of the Muslim immigrant community in France, attributed to ISIS, have bolstered the National Fronts popularity.

Le Pen is regarded as more democratic and republican than her nationalist father, Jean-Marie Le Pen, and has sought to soften her partys image, expelling members accused of racism and anti-Semitism, including her father.

How political correctness handcuffs Americas Homeland Security officers is the story former counter-terrorism agentPhilip Haney tells in See Something Say Nothing. Its available now at the WND Superstore!

Nigel Farage, the former UKIP leader who was the face of the successful referendum last yearin Britain to exit the EU, known as Brexit, said in an interview in December he believes that if Le Pen were to win, France would hold its own referendum on leaving the EU, a Frexit.

He summed up his opinion of Le Pen, describing her as very socialist on economic issues but a defender of French sovereignty.

Oh yes, she is (controversial). I mean look, let me absolutely clear about this. Ive never said a bad word about Marine Le-Pen, Ive never said a good word about her party.

That is my position on this. I think she has tried to make things better within the front national. Shes got rid of people who held genuinely extreme positions. I dont agree with her economic analysis at all or her view on trade or many other things.

Its completely different but she does believe in the sovereignty of France.

Incitement to discrimination

Le Pen is not the only member of the European Parliament to be punished for her speech.

Last month, after the parliament refused immunity, UKIPs Jane Collins was ordered by the high court in London to pay 335,000 pounds in damages and court costs for alleging three British members of Parliament had failed to speak out about child abuse carried out by British-Pakistani men in Rotherham, England.

Collinscharged the MPs were guilty of grave misconduct because they kept silent due to political correctness and cowardice.

A report commissioned by the British government supported her claim. It found that failures of political and police leadership contributed to the sexual exploitation of 1,400 children in Rotherham over a 16-year period.

Naming the horror of Islam

The vote Tuesday to lift Le Pens immunity was in response to a request by the French judiciary. The full European Parliament must back the decision. A vote is expected this week, Reuters said.

Prosecutors are considering a charge of publishing violent images, which can carry a penalty of three years in prison and a fine of 75,000 euros, about $79,000.

Reacting to the vote, National Front Vice President Florian Philipott argued: Showing and naming the horror of Islamism allow us to fight against it.

Polls show Le Pen winning the first two rounds of the French presidential election but losing in the runoff.

DHS agent Philip Haneys blockbuster revelations of the federal governments appeasement of supremacist Islam are told in his first-person account, See Something Say Nothing

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Censorship weaponized against anti-globalist wave - WND.com